On why public managers need to: Fix the Dissatisfiers First

This is Vol. 3, No. 4, December 2005 issue of Bob Behn's Public Management Report, "an occasional (and maybe insightful) examination of the issues, dilemmas, challenges, and opportunities in leadership, governance, management, and performance in public agencies."

Robert D. Behn, a lecturer at Harvard University's Kennedy School of Government, specializes in governance, leadership, and the management of large public agencies. Bob is the faculty chair of the KennedySchool's executive-education program: Driving Government Performance: Leadership Strategies that Produce Results and conducts custom-designed executive programs for public agencies.