Breaking the State Monopoly in the Provision of Schooling: The Experience in England Neil McIntosh Program on Education Policy and Governance at Harvard University October 1, 2005
Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom Steven Kelman Ash Center for Democratic Governance and Innovation, Harvard Kennedy School January 1, 2006
Managing Labour Migration: The Case of the Filipino and Indonesian Domestic Helper Market in Hong Kong Emilyzen IgnacioYesenia Mejia Harvard Kennedy School 2008
Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service Steven KelmanJohn N. Friedman Harvard Kennedy School August 1, 2007
Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships Sounman HongSteven J. KelmanIrwin Turbitt Harvard Kennedy School February 2011
ICCS as a Platform for Collaboration in Canada Art Stevenson Institute for Citizen-Centred Service March 2008
Power in People's Hands: Learning from the World's Best Public Services Strategy Unit, Cabinet Office, UK 2009
Putting the frontline first: Smarter government Chief Secretary to the Treasury HM Treasury December 7, 2009