Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom Steven Kelman Ash Center for Democratic Governance and Innovation, Harvard Kennedy School January 1, 2006
Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service Steven KelmanJohn N. Friedman Harvard Kennedy School August 1, 2007
Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships Sounman HongSteven J. KelmanIrwin Turbitt Harvard Kennedy School February 2011
Best Practices in the European Countries: Hungary Centre for Administrative Innovation in the Euro-Mediterranean Region Centre for Administrative Innovation in the Euro-Mediterranean Region 2005
Power in People's Hands: Learning from the World's Best Public Services Strategy Unit, Cabinet Office, UK 2009
Putting the frontline first: Smarter government Chief Secretary to the Treasury HM Treasury December 7, 2009
AGOA Rules: The Intended and Unintended Consequences of Special Fabric Provisions Lawrence EdwardsRobert Z. Lawrence National Bureau of Economic Research December 2010
An Incident Management System for Japan? Arnold Howitt David GilesHiromi AkiyamaHaruo Hayashi Crisis Response Journal Spring 2013