Employee-Driven Process Improvements

Cities, counties, and states are increasingly giving employees the tools they need to tap into their ideas and innovate the processes and policies that govern their work. Frontline employees are the ones who often best know how to solve a problem because they live and breathe it in their daily work — theirs is a unique perspective on the process. This case study illustrates successful employee process improvement programs in Philadelphia, San Diego, and Denver.

Achieving Operational Excellence in Government Executive Summary

The Operational Excellence in Government Project identifies and celebrates operational efficiency successes across state and local government, and aims to foster a community of practice around operational excellence. The project’s goal is to reduce the cost of identifying opportunities for efficiency and cost savings across all layers of government, and to accelerate the transfer and deployment of these successful cases. This executive summary accompanies a more in-depth narrative framework paper, several case studies of success, and three comprehensive implementation success cases.