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Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom

Steven Kelman

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

January 1, 2006

Choosing Success: The Lessons of East and Southeast Asia and Vietnam's Future

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

January 1, 2008

Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service

Harvard Kennedy School

August 1, 2007

Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships

Harvard Kennedy School

February 2011

Promoting public sector transparency by rewarding effective partnerships

Rhoda Kadalie

Development Gateway

April 29, 2005

Power in People's Hands: Learning from the World's Best Public Services

Strategy Unit, Cabinet Office, UK

2009

Putting the frontline first: Smarter government

Chief Secretary to the Treasury

HM Treasury

December 7, 2009

Do Value-Added Estimates Add Value? Accounting for Learning Dynamics

World Bank, The

September 2009

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