Managing Labour Migration: The Case of the Filipino and Indonesian Domestic Helper Market in Hong Kong Emilyzen IgnacioYesenia Mejia Harvard Kennedy School 2008
Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service Steven KelmanJohn N. Friedman Harvard Kennedy School August 1, 2007
Innovations in Workforce Training Programs in Ghana: Using Pay for Performance Contracts Ning Fu, Shunde Tu Harvard Kennedy School March 1, 2013
Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships Sounman HongSteven J. KelmanIrwin Turbitt Harvard Kennedy School February 2011
Promoting public sector transparency by rewarding effective partnerships Rhoda Kadalie Development Gateway April 29, 2005
Power in People's Hands: Learning from the World's Best Public Services Strategy Unit, Cabinet Office, UK 2009
Putting the frontline first: Smarter government Chief Secretary to the Treasury HM Treasury December 7, 2009