Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom Steven Kelman Ash Center for Democratic Governance and Innovation, Harvard Kennedy School January 1, 2006
Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service Steven KelmanJohn N. Friedman Harvard Kennedy School August 1, 2007
Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships Sounman HongSteven J. KelmanIrwin Turbitt Harvard Kennedy School February 2011
Embedded Education: An Innovation in Governance Jorrit de Jong Guy StuartLinda Kaboolian Guardian Development Professionals Network September 10, 2015
Disaster Preparedness and Response During Political Transition in Nepal Arnold Howitt Mohan Das ManandharGeorge VarugheseErica Kelly Asia Foundation, The April 2017