Search | Government Innovators Network

Citizen Assistance Service Charters, State of Bahia, Brazil

Elba C.S. de Andrade

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

November 2007

Innovations for Post-Conflict Transitions: The United Nations Development Program in the Democratic Republic of Congo

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

February 2010

Re-Engineering Health Services

Winner
Northern Cape Province, South Africa

Impumelelo Social Innovations Award Centre, South Africa

2003

Potlaka -- Service Delivery Innovation Project

Winner
Gauteng Province, South Africa

Impumelelo Social Innovations Award Centre, South Africa

2003

Re-a-Shoma: Road Maintenance Service Delivery Innovation Project

Winner
Northern Province, South Africa

Impumelelo Social Innovations Award Centre, South Africa

2002

Breaking the State Monopoly in the Provision of Schooling: The Experience in England

Neil McIntosh

Program on Education Policy and Governance at Harvard University

October 1, 2005

Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom

Steven Kelman

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

January 1, 2006

Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service

Harvard Kennedy School

August 1, 2007

Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships

Harvard Kennedy School

February 2011

Putting the frontline first: Smarter government

Chief Secretary to the Treasury

HM Treasury

December 7, 2009

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