ITG Project Case Study: Governance in Naga City, Philippines Luz Lopez RodriguezBrian Min Ash Center for Democratic Governance and Innovation, Harvard Kennedy School October 2003
One-stop E-government Reform Finalist Yulin Municipal Government in the Guangxi Zhuang Autonomous Region Public Management and Citizenship Program, Brazil 2008
Improving Services to Citizens, Mexico Pedro Langre Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2006