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Interagency Performance Targets: A Case Study of New Zealand's Results Programme

IBM Center for the Business of Government

March 2017

Citizen Assistance Service Charters, State of Bahia, Brazil

Elba C.S. de Andrade

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

November 2007

Outsourcing Services, Ten Boer, Holland

Harry ter Braak, Change Manager

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

November 13, 2006