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Interagency Performance Targets: A Case Study of New Zealand's Results Programme

IBM Center for the Business of Government

March 2017

An Incident Management System for Japan?

Crisis Response Journal

Spring 2013

Preventing the Next Fukushima

Science

2011

Citizen Assistance Service Charters, State of Bahia, Brazil

Elba C.S. de Andrade

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

November 2007

Outsourcing Services, Ten Boer, Holland

Harry ter Braak, Change Manager

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

November 13, 2006

King Abdullah II Award for Government Performance and Transparency (Jordan)

Hyam Nashash

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

November 2006