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Citizen Assistance Service Charters, State of Bahia, Brazil

Elba C.S. de Andrade

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

November 2007

The Agency Model, Dubai

Abdul Mohsin Ibrahim Younis

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

November 2006

Preventing the Next Fukushima

Science

2011

An Incident Management System for Japan?

Crisis Response Journal

Spring 2013