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Citizen Assistance Service Charters, State of Bahia, Brazil

Elba C.S. de Andrade

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

November 2007

Structural Change: The Only Effective Stimulus

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

January 1, 2009

Funding Economic Development: A Comparative Study of Financial Sector Reform in Vietnam and China

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

2009

Breaking the State Monopoly in the Provision of Schooling: The Experience in England

Neil McIntosh

Program on Education Policy and Governance at Harvard University

October 1, 2005

Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom

Steven Kelman

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

January 1, 2006

Choosing Success: The Lessons of East and Southeast Asia and Vietnam's Future

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

January 1, 2008

Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service

Harvard Kennedy School

August 1, 2007

Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships

Harvard Kennedy School

February 2011

Best Practices in the European Countries: Germany

Centre for Administrative Innovation in the Euro-Mediterranean Region

Centre for Administrative Innovation in the Euro-Mediterranean Region

2004

Putting the frontline first: Smarter government

Chief Secretary to the Treasury

HM Treasury

December 7, 2009