Impact of Private Provision of Public Education: Empirical Evidence from Bogota's Concessions Schools Felipe Barrera Osorio Program on Education Policy and Governance at Harvard University October 1, 2005
Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom Steven Kelman Ash Center for Democratic Governance and Innovation, Harvard Kennedy School January 1, 2006
Outsourcing Services, Ten Boer, Holland Harry ter Braak, Change Manager Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 13, 2006
Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service Steven KelmanJohn N. Friedman Harvard Kennedy School August 1, 2007
Putting the frontline first: Smarter government Chief Secretary to the Treasury HM Treasury December 7, 2009
Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships Sounman HongSteven J. KelmanIrwin Turbitt Harvard Kennedy School February 2011