Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom Steven Kelman Ash Center for Democratic Governance and Innovation, Harvard Kennedy School January 1, 2006
Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service Steven KelmanJohn N. Friedman Harvard Kennedy School August 1, 2007
Community Empowerment and Public Spaces in a Society in Conflict (Colombia) Diana Trujillo-Cárdenas Ash Center for Democratic Governance and Innovation, Harvard Kennedy School August 2007
The Kafka Brigade Jorrit de Jong Ash Center for Democratic Governance and Innovation, Harvard Kennedy School September 2007
One Stop Shop for Hotel, Restaurant, Café Licenses (HoReCa1), City of Amsterdam, The Netherlands Erik Gerritsen Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2007
Network Program for Adolescents Dealing with Multiple Problems, Leiden, The Netherlands Clara Pels Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2007
Power in People's Hands: Learning from the World's Best Public Services Strategy Unit, Cabinet Office, UK 2009
Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships Sounman HongSteven J. KelmanIrwin Turbitt Harvard Kennedy School February 2011
Paradoxes of Collaborative Governance: Investigating the Real-life Dynamics of Multi-Agency Collaborations Using a Quasi-Experimental Action-Research Approach Jorrit de Jong Maurits WaardenburgMartijn GroenleerBas Keijser Public Management Review May 6, 2019