The Citizen’s Audit on the Quality of Democracy as a Tool for Increasing Citizen Satisfaction, Costa Rica Jorge Vargas-Cullell Ash Center for Democratic Governance and Innovation, Harvard Kennedy School August 2007
Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service Steven KelmanJohn N. Friedman Harvard Kennedy School August 1, 2007