Leadership Lessons from the Chilean Mine Rescue Herman "Dutch" Leonard Faaiza RashidAmy C. Edmondson Harvard Business Review July 2013
Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships Sounman HongSteven J. KelmanIrwin Turbitt Harvard Kennedy School February 2011
One Stop Shop for Hotel, Restaurant, Café Licenses (HoReCa1), City of Amsterdam, The Netherlands Erik Gerritsen Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2007
Network Program for Adolescents Dealing with Multiple Problems, Leiden, The Netherlands Clara Pels Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2007
The Kafka Brigade Jorrit de Jong Ash Center for Democratic Governance and Innovation, Harvard Kennedy School September 2007
Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service Steven KelmanJohn N. Friedman Harvard Kennedy School August 1, 2007
Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom Steven Kelman Ash Center for Democratic Governance and Innovation, Harvard Kennedy School January 1, 2006