Citizen Assistance Service Charters, State of Bahia, Brazil Elba C.S. de Andrade Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2007
Interagency Performance Targets: A Case Study of New Zealand's Results Programme Rodney Scott Ross Boyd IBM Center for the Business of Government March 2017
The Agency Model, Dubai Abdul Mohsin Ibrahim Younis Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2006
Decentralization in Qena, Egypt H.E. Adel Labib Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2006
Best Practices and Innovation in Governance and Public Administration: The Case of Telecom Egypt Tarek Hatem American University in Cairo, The June 1, 2005
ICCS as a Platform for Collaboration in Canada Art Stevenson Institute for Citizen-Centred Service March 2008