Citizen Assistance Service Charters, State of Bahia, Brazil Elba C.S. de Andrade Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2007
Performance Based Contracting Winner State of Illinois Innovations in American Government Awards 2000
Improving Services to Citizens, Mexico Pedro Langre Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2006
Frontiers of Innovation Conference: Thomas J. Vilsack Ash Center for Democratic Governance and Innovation, Harvard Kennedy School 2008
Board of Government Innovation and Cooperation Finalist State of Minnesota Innovations in American Government Awards 2001
National New Hire Reporting Finalist US Department of Health and Human Services and Social Security Administration Innovations in American Government Awards 1998
Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships Sounman HongSteven J. KelmanIrwin Turbitt Harvard Kennedy School February 2011