Emergence and sustainability of the innovation process of Mexico's local governments Gilberto Garcia Ash Center for Democratic Governance and Innovation, Harvard Kennedy School July 1, 2005
Breaking the State Monopoly in the Provision of Schooling: The Experience in England Neil McIntosh Program on Education Policy and Governance at Harvard University October 1, 2005
Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom Steven Kelman Ash Center for Democratic Governance and Innovation, Harvard Kennedy School January 1, 2006
Improving Services to Citizens, Mexico Pedro Langre Ash Center for Democratic Governance and Innovation, Harvard Kennedy School November 2006
Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service Steven KelmanJohn N. Friedman Harvard Kennedy School August 1, 2007
Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships Sounman HongSteven J. KelmanIrwin Turbitt Harvard Kennedy School February 2011