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Central Government and Frontline Performance Improvement: The Case of "Targets" in the United Kingdom

Steven Kelman

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

January 1, 2006

Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service

Harvard Kennedy School

August 1, 2007

Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships

Harvard Kennedy School

February 2011