2017 Bright Idea
City of Dallas, TX
January 1, 2017

The city of Dallas’ People Helping People Program provides minor, exterior home repair solutions through case management and volunteer services provided at no cost to low-income homeowners. The program serves elderly and disabled homeowners throughout the city, and to any age homeowner residing in designated areas of the city. Staff conduct needs assessments to determine homeowners’ eligibility for assistance, develop initial cost estimates for making repairs, and coordinate scheduling to link volunteers with selected projects. Once work is begun, staff monitor work-site activities to insure repairs are completed appropriately and timely, and to insure appropriate site clean-up is conducted upon completion of repairs. Where identified during the needs assessment and evaluation, staff may refer homeowners to various health and human services agencies to address other needs, whether or not repair assistance is approved. Additionally, they may be referred to other programs for home repairs beyond the program’s capacity. The city provides up to $5,000 per home project for materials and supplies, and approximately 3,500 volunteers dedicate their time and efforts to making their community better for all residents.