Resource Warehouse

The Resource Warehouse includes articles, case studies, and curated resources related to the study of Operational Excellence in Government.

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Achieving Operational Excellence in Government Executive Summary

The Operational Excellence in Government Project identifies and celebrates operational efficiency successes across state and local government, and aims to foster a community of practice around operational excellence. The project’s goal is to reduce the cost of identifying opportunities for efficiency and cost savings across all layers of government, and to accelerate the transfer and deployment of these successful cases. This executive summary accompanies a more in-depth narrative framework paper, several case studies of success, and three comprehensive implementation success cases.

Washington State Capitol Building

Case Study: Performance Management and Lean Process Improvement - Results Washington, An Operational Excellence in Government Success Story

In recent decades, two approaches to operational excellence in government have gained momentum — performance management to help executives focus on achieving results, and Lean process improvement to empower employees to develop more efficient methods of doing their work. Studies of government efficiency often reference these approaches either explicitly or by implicitly advocating their effectiveness. This case study describes how performance management and Lean process improvement were applied simultaneously in Washington State government with Results Washington.

Atlanta City Hall

Case Study: Atlanta's Blue Ribbon Commission on Waste & Efficiency in Government Report, An Operational Excellence in Government Success Story

Across the nation, state and local governments continue to face budget constraints, and many are also confronting significant infrastructure repair backlogs. Faced with a $1 billion infrastructure backlog, Atlanta Mayor Kasim Reed sought a way to pay for the needed infrastructure investments without increasing taxes. The mayor turned to a public-private solution to find this funding for the city -- he established a Blue Ribbon Commission on Waste & Efficiency in Government and charged them with finding efficiencies that could pay for the needed infrastructure investments. This case study highlights the work of Atlanta in identifying areas of inefficiency and implementing new strategies to improve operations.

New York City Skyline

Case Study: New York City Office Space Optimization, An Operational Excellence in Government Success Story

The real estate used by government, from city halls to equipment storage facilities, accounts for a substantial portion of government budgets and operations. In fact, government offices account for 31 percent of the total office space footprint in the country, but the use of that real estate is rarely optimized. This success case highlights New York City’s optimization of its real estate portfolio. New York City’s approach and the ability to realize savings are transferrable across state and local government.

Computer Room

Computer Power Management

Computer power management saves energy by setting computers to automatically go into low-energy sleep mode after set periods of inactivity. Computer power management is easy to implement and provides significant energy and cost savings. This case study highlights the efforts of Carroll County, Maryland to implement computer power management, and other efficiency initiatives, across its school district.

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