2015 Bright Idea
Winners:
California Department of Public Health
2015
Publication:
Innovations in American Government Awards
Jurisdiction:
California

The Office of Problem Gambling uses a stepped-care approach in administering treatment to diverse populations. California Gambling Education and Treatment Services uses technologies like motivational text messaging from the 1-800-GAMBLER helpline to engage clients in treatment services for both gamblers and affected individuals negatively impacted by problem and pathological gambling behavior. To date, more than 7,300 clients have been served in the treatment program, including those formerly excluded by language barriers through partnerships with community groups to staff the helpline with multilingual volunteers.