2017 Semifinalist
Winners:
County of Orange, CA
January 1, 2017
Jurisdiction:
California

OC Expediter is an enterprise procurement application that has helped county departments and agencies to transform complex, manual purchase requisitions and contract management processes into electronic workflows that increase efficiency, reduce staff processing time, and eliminate errors. The county recognized the value of replacing paper-based purchasing and contract management with a countywide application. This would also enable consistent processing, promote collaboration, and support data-sharing and application consolidation strategies that were needed at the county. A project to build the OC Expediter application began in July 2014, with the Information Technology Agency and Procurement Office working together to identify workflows to provide necessary functionality and business rules to ensure audit compliance. Development was done by internal county staff over a nine-month period, at a cost of $100,000. Existing software licensing was used, while training was handled by the Procurement Office at a cost of $10,000. In total, implementation costs were $110,000. Annual operating costs are $447,000, including IT staff labor and platform maintenance. In contrast, the county estimated the cost of installing and configuring a procurement model in their existing ERP system to be approximately $3 million. Since the launch, OC Expediter has been deployed to seventeen departments and has been well received, with more departments lining up to go live. As the application is rolled out to new departments, additional features and functionality are being identified that can benefit everyone. Enhancements are applied to subsequent releases so that customer satisfaction is kept high while adhering to use of a standardized countywide application. Overall requisition processing time has been reduced by at least 75 percent. In some examples, the time required to process a requisition was cut from 21 days to only three. End users praise its intuitive user interface and ease of use, and since it replaces a previously manual process, the application’s usability is helping to speed adoption and ensure customer satisfaction.

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