This free, online event was held on November 13, 2008, and was convened by the Ash Center's Government Innovators Networ and the Leadership for a Networked World program. Please visit the event page to access the slide presentations and resources associated with this webinar.

Event description: On January 15-16, 2008, the Leadership for a Networked World Program convened a community of 311 industry leaders to the Harvard Kennedy School. At that event -- "311: The Next Wave" -- practitioners, technology and service providers, and Harvard faculty and researchers discussed the current state of the field, assessed visions for the future, and documented pathways forward to the transformation of the 311 enterprise. The report "Nine Imperatives for Leadership of 311-Enabled Government" outlines their findings and discoveries. This online event reassembled some of the discussants to highlight the report's findings.

This webinar was moderated by Stephen Goldsmith with panelists Michael A. Sarasti, Neil Evans, Joe Morrisroe, Gerard Gallant, and Zachary Tumin.