October 2008
John F. Kennedy School of Government, Harvard University

This paper explores the challenges of managing e-government projects. In particular, it highlights two extraordinary managerial challenges that e-government poses: novelty and cross-agency cooperation. E-government is novel because it offers some fundamentally new possibilities for how government does business. The management of e-government is, in significant part, the management of ideas, creativity, and knowledge. E-government requires cross-agency cooperation because of functional needs for scale, consistency, and integration.

This document also examines how four governments that have adopted a project-based approach to the introduction of e-government have coped with the challenges of novelty and cross-agency collaboration. Findings indicate that e-government projects experience different activities and coordination mechanisms according to the stage of completion of the project and the complexity of the task at hand.

Related Documents