Neil Evans has been the Director of Toronto’s 311 project since January 2008, before that he was the 311 Project Manager and an initiator for the 311 project in Toronto. As a 25 year employer within the City of Toronto, Neil has held many positions in various departments including Public Health, Recreation, City Managers and Communications. He has been a project manager for over 20 years, developing projects at the municipal, provincial and NGO level, focusing on customer service for the last 11 years.