2017 Bright Idea
Winners:
State of Minnesota
January 1, 2017
Jurisdiction:
Minnesota

Facing the imminent retirement of the baby-boomer generation and the significant reduction in tax revenue that would follow, coupled with a shrinking workforce, the state of Minnesota undertook efforts to implement sustainable changes to the way it offered services that would reduce the labor needs and economies of scale in order to continue to meet their constituents’ needs. In an effort to address this problem, the processing of minor criminal and parking violations was centralized across Minnesota’s 87 counties into one operation called the Minnesota Court Payment Center. There, staff process approximately 1.3 million citations and $100 million annually and provide quality customer service from their home offices located throughout Minnesota and western Wisconsin, allowing customers to pay fines online, 24 hours a day, adapting to technology opportunities and changing customer expectations in the digital age.