2015 Bright Idea
Winners:
City of Roanoke, VA
2015
Publication:
Innovations in American Government Awards
Jurisdiction:
Virginia

Through a partnership approach with Virginia Tech, the City of Roanoke has implemented the LEAN Management Program to find efficiencies for local government operations. LEAN is not a substitute for proper planning or leadership. Instead, it is the city’s new way of integrating performance improvement as part of its government culture, allowing it to deliver value-added services to citizens at lower costs. The city has worked with Virginia Tech to implement a training program to teach a group of select employees advanced LEAN principles. Additionally, Virginia Tech students in the Industrial and Systems Engineering Department conduct Lean projects with city departments as part of their curriculum.