Through a partnership approach with Virginia Tech, the City of Roanoke has implemented the LEAN Management Program to find efficiencies for local government operations. LEAN is not a substitute for proper planning or leadership. Instead, it is the city’s new way of integrating performance improvement as part of its government culture, allowing it to deliver value-added services to citizens at lower costs. The city has worked with Virginia Tech to implement a training program to teach a group of select employees advanced LEAN principles. Additionally, Virginia Tech students in the Industrial and Systems Engineering Department conduct Lean projects with city departments as part of their curriculum.
2015 Bright Idea
Winners:
City of Roanoke, VA
2015
Publication:
Innovations in American Government Awards
Jurisdiction:
Virginia