This free, online event was held on May 10, 2011, and was convened by the Ash Center's Government Innovators Network and Leadership for a Networked World. Please visit the event page to access the slide presentations and resources associated with this webinar.

Event description: In today's turbulent public sector environment of increased demand, compressed resources, complex social challenges and changing demographics, leaders are grappling with how to increase their capacity to deliver. Innovative executives in human services are taking the lead by moving to an outcomes-focused business model.

This webinar, cosponsored with the Leadership for a Networked World program, helped public service leaders understand the challenges and opportunities of leading with an outcomes-focus, addressing questions such as:

  • How does an outcomes-focused model improve organizational performance?
  • How should a leader prepare the organizational culture for outcomes-focused management?
  • What technologies and processes enable the collection and analysis of outcome measures?
  • What are the steps to moving toward and sustaining an outcomes-focused organizational model?

This webinar was moderated by Jerry Mechling with panelists JudyAnn Bigby MD, Tracy Wareing, and Jerry Friedman.