Authors: Jorrit de Jong
September 2007
Ash Center for Democratic Governance and Innovation, Harvard Kennedy School

This document is part of Panel 1: How can improved service delivery in governments increase citizen trust? from the South Asian Regional Forum of Government Innovators, held in New Delhi on September 26 - 28, 2007. Over 75 government officials, academics, and civil society representatives from 10 countries convened to bring together the ‘theory' and ‘practice' of innovative governance and enable the participants to share best practices and innovations of interest to South Asia. 

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