As Executive Director for New York City’s two primary customer-facing channels, the 311 customer service center and the City’s website, Joe Morrisroe is responsible for ensuring 8 million residents and thousands of businesses, as well as millions more commuters and visitors have easy and direct access to information, services, and assistance provided by the City. A veteran of the consumer marketing and contact center operations industry, Mr. Morrisroe was previously Vice President at AT&T Wireless Services, managed The New York Times Acquisition and Retention programs, and built Operations Centers in the US and Dominican Republic.