New Zealand has been a beacon for government reforms for almost three decades. While the New Public Management Reforms of the late 1980s made agencies more efficient and responsive, they also created a new problem; agencies struggled to organize effectively around problems that crossed agency boundaries. New Zealand undertook a new round of reform in 2012 to address ten important and persistent crosscutting problems.
In this report, from the IBM Center for the Business of Government, Rodney Scott and Ross Boyd describe the approach, framework, and results of the initiative. They also offer practice insights that can be helpful to other government pursuing similar objectives.
Rodney Scott is currently a visiting fellow at the Ash Center for Democratic Governance and Innovation, Harvard Kennedy School.