2008 Winner
Winners:
Jiangsu Provincial Department of Public Security, Nanjing City, Jiangsu Province
2008
Publication:
Innovations and Excellence in Local Chinese Government
Sponsored By:
Innovations and Excellence in Local Chinese Government
Jurisdiction:
China

In June, 2005, Jiangsu Province developed "Notifying Stakeholders of Violation Records & Investigation Information (NSVRII)." The Provincial Department of Public Security finalized the regulatory framework, "Concrete Implementation Rules" and allowed implementation in August, 2005.

NSVRII requires public security agencies to notify drivers of their traffic violation records, investigation processes, and internet safety concerns before taking action. Implementation enhanced citizens' awareness of the laws and how they relate to safeguarding public security. While the number of automobiles in Jiangsu Province is growing rapidly, the ratio of traffic accidents is dropping. From 2004 to 2006, annual traffic accidents fell from 31,431 to 23,852 and the death toll fell from 8,100 to 6,891. In addition the percentage of automobile testing, license updating and traffic regulation training has improved 8, 15, and 50 percent respectively. Finally, in 2006, 95.4 percent of murder cases were solved in Jiangsu and, in some parts of the province, 100 percent of the cases were solved.

The program is also reducing conflicts and improving the relationship between the police and citizens. Citizens are more satisfied with the police as demonstrated by reductions in complaints. In 2005, the number of complaints fell over 50 percent (209 to 95).

Traffic violation procedures under NSVRII require specific steps of notification. Drivers receive a "yellow card" when their traffic violations reach a level of 9, and a "red card" when they reach 12. Drivers are also notified of their traffic violation record when the electronic monitoring system identifies traffic violations. Without receiving a notification drivers are not punished for violations of the same type. This does not include dangerous violations, such as ignoring a signal light or speeding on the highway. In addition to receiving periodic updates, drivers are notified of license renewals, automobile inspections, registrations, investigations and automobile scrapping deadlines.

Internet violations follow a similar notification procedure. Users and providers areinformed of internet regulations and violations. The system allows for notifications by mail, mobile phone text-messages, or through face-to-face communication.

This innovation has four primary components:

1. Service Delivery. By notifying those involved of important changes in regulations, the program improves service delivery and regulatory compliance. In other words it humanizes regulatory enforcement and creates people- centered service delivery.

2. Notification. Notification is an important precursor to administration of justice. China's legal system, however, does not give "notification" a clear legal position. NSVRII and its implementing rules provide a concrete example of the value of "notification."

3. Communications. To implement NSVRII, public security agencies established cooperative relationships with the postal service, telecom companies, as well as radio and TV stations. This ensured smooth implementation of the program and created a system of information collection, data analysis, information release, and follow-up monitoring and supervision.

4. Technology. Police now have electronic terminals and printers so that they can obtain information and print notifications in a timely manner. In addition 95 percent of the traffic information is now digitized; previously only 40 percent was digitized.

Jiangsu Province is now ranked number one in resident security in China. This is based on a 2005-2006 survey in which 96.7% of the residents said they felt safe. Regulating the enforcement behavior of police has not only enabled improvements in enforcement, it has also improved performance, created a sense of responsibility among police officers, and encouraged positive interaction between the police and citizens.