November 1, 2007
Ash Institute for Democratic Governance and Innovation and Centre for Government Studies at Leiden University's Campus The Hague
Worldwide Thematic Conference, The Hague, The Netherlands
November 6–8, 2007

The Global Network of Government Innovators, jointly convened by the Ash Institute at Harvard University's John F. Kennedy School of Government and the Centre for Government Studies at Leiden University's Campus. The Hague, explored the subject of ‘access' in democratic societies. ‘Improving Access to Public Services' is part of a series of conferences on strengthening democratic governance.

The thrust of this conference was on re-establishing the link between public management and social justice. Democratic societies in many cases fail to enable their citizens to realize their full potential and thereby fail to realize the potential of society as a whole. Attendees at this conference examined governance structures, institutions, policies and processes, which either advance or impede access to public services. 70 individuals from government, NGOs, the private sector and academia created an Access Agenda for research and action. It will be published on this page of the Ash Institute Web site: Improving Access to Public Services.


Panel Guidelines

Conference Code of Conduct

Lessons Learned

Panel A: Access to the Economy—Facilitating Small Business Development

Setting the Context
Linda Kaboolian, Lecturer in Public Policy at the John F. Kennedy School of Government, Harvard University.

Presentations by Innovators

1. Access to Savings-Based Financial Services—Direcciónde Fomento de Organizaciones Financieras (PATMIR, SAGARPA)
Francisco Padilla, Consultant for the Ministry of Agriculture in Mexico, in charge of the Monitoring and Evaluation Area of the Rural Microfinance Technical Assistance Project (PATMIR).

2. One Stop Shop for Hotel Restaurant Café Licenses (HoReCa1), City of Amsterdam, The Netherlands
Erik Gerritsen, Knowledge Ambassador for the city of Amsterdam.

3. Bhoomi, State Government of Karnataka, India
Rajeev Chawla, member of the Indian Administrative Services and Commissioner of Settlement Surveys and Land Records for the state of Karnataka.

Panel B: Access to Justice—Bridging the Gap between Principle and Practice

Setting the Context
Alex Brenninkmeijer, National Ombudsman of the Netherlands, an appointment made by the House of Representatives of the Dutch Parliament.

Presentations by the Innovators

1. Overt Drug Market Strategy, High Point, North Carolina, USA
James Fealy, Chief of Police for High Point, North Carolina.

2. Broadening Access to Organizations of the Poor: Strengthening NPOs through Constitutional Justice (The Case of the ARB)
Adriana Ruiz-Restrepo, independent consultant with her own firm; specializing in law, governance, and social innovation, Bogotá, Colombia.

3. Nyayagrah Program for Mass Community-Based Legal Aid, State of Gujarat, India
Harsh Mander, social worker and writer.

Panel C: Dealing with the Disadvantaged—Creating New Opportunities for Participation

Setting the Context
M. Ramesh, Associate Professor at the Lee Kuan Yew School of Public Policy in Singapore.

Presentations by Innovators

1. Network Program for Adolescents Dealing with Multiple Problems, Leiden, The Netherlands
Clara Pels, independent consultant with her own firm, Coach en Advies.

2. Breaking the Transmission of Poverty and Inequality: The Case of Oportunidades
Rogelio Gómez Hermosillo, former National Coordinator of Oportunidades.

3. America Works, USA
Lee Bowes, Chief Executive Officer at America Works
Peter Cove, social activist and businessman.

Panel D: Access through Technology—Putting the Citizen Front and Center

Setting the Context
Arre Zuurmond, Professor of Information and Communication Technologies in Public Administration at the University of Delft.

Presentations by the Innovators

1. Miami-Dade County's Government Information Center, Florida, USA
Judi Zito, Director of the Government Information Center for Miami-Dade County, Florida.

2. Fighting Non-Takeup through E-Government, The Netherlands
Marjolein ten Kroode, member of the Board of Directors of the Sociale Verzekeringsbank.

3. Citizen Assistance Service Charters, State of Bahia, Brazil
Elba de Andrade, Quality Management Director of the Superintendency for Citizen Assistance, State Secretariat of Administration for the state of Bahia, Brazil; and, Specialist in Public Management for the State University of Bahia.

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