Authors: Art Stevenson
March 2008
Institute for Citizen-Centred Service

For public services to meet the needs of citizens and taxpayers, the public sector must find ways to work horizontally in a vertical environment. The Institute for Citizen-Centred Service (ICCS) represents an innovative strategy to do that, providing an inter-governmental platform for horizontal collaboration in the pursuit of citizen-centred government. Through the ICCS, municipal, provincial, territorial, and federal governments across Canada have found a pioneering model in which they can share the governance, funding, and management of a series of projects that promote citizen-centred service, and ultimately improve the overall quality of public sector service delivery.

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