The performance measurement and management section focuses on improving existing practices for better organizational effectiveness. This section includes articles on performance assessment, best practices, core competencies, cost-benefit analysis, efficiency improvements, evaluation, performance standards, process improvement, quality control, and strategic planning. It presents tools for measuring performance such as data-driven methods, performance indicators, metrics, outcomes, and report cards. Various innovations in federal and state performance management systems are described.

h
Ash Center for Democratic Governance and Innovation, Harvard Kennedy School, June 20, 2013

This research paper is one of three in a series which builds on past research addressing social innovation.

FOLLOW US!