The performance measurement and management section focuses on improving existing practices for better organizational effectiveness. This section includes articles on performance assessment, best practices, core competencies, cost-benefit analysis, efficiency improvements, evaluation, performance standards, process improvement, quality control, and strategic planning. It presents tools for measuring performance such as data-driven methods, performance indicators, metrics, outcomes, and report cards. Various innovations in federal and state performance management systems are described.

Ash Center for Democratic Governance and Innovation, Harvard Kennedy School, June 20, 2013

This research paper is one of three in a series which builds on past research addressing social innovation.