View the event recording.

The slide presentations are available at the bottom of this page.

Description:

On January 15-16, 2008, the Leadership for a Networked World Program convened a community of 311 industry leaders to the Harvard Kennedy School. At that event - "311: The Next Wave" - practitioners, technology and service providers, and Harvard faculty and researchers discussed the current state of the field, assessed visions for the future, and documented pathways forward to the transformation of the 311 enterprise.

The key objectives for the session were as follows:

  1. Gauge the current state of the field and share knowledge and experience with peers
  2. Document what we need to know further
  3. Identify the capabilities and requirements for the industry
  4. Assess the vision for the future
  5. Commit to action

The report Nine Imperatives for Leadership of 311-Enabled Government outlines their findings and discoveries.  This online event, co-sponsored by the Leadership for a Networked World Program, reassembled some of the discussants to highlight the report's findings.

Resources:

Leadership for a Networked World Program
     - Report:  Nine Imperatives for Leadership of 311-Enabled Government

NYC.gov
   - Citywide Performance Reporting (CPR) On the Web home page

Miami-dade.gov

City of Toronto, City Manager's Office - About 311

Speakers
Moderators