The framework of human-centered design — which starts with end users and tailors solutions to meet their needs — has emerged as an effective and empathetic way to build tools and services, craft public policy, and solve problems that matter. Learn how municipalities are beginning to practice these techniques in the context of data and digital services, and how the city of Pittsburgh is democratizing their use through training for frontline employees.

with Robert Burack, Ash Center Fellow, City of Pittsburgh and Allegheny County Department of Human Services (Pennsylvania)

Robert Burack is a fellow for the Civic Analytics Network — the Harvard Kennedy School Ash Center's network of chief data officers (CDOs). He is based in Pittsburgh where he works with the CDO to further the city's open data and analytics efforts, and with the Allegheny County Department of Human Services to strengthen client feedback and engagement through human-centered design methods. Previously, he was a fellow at the Richard King Mellon Foundation, where he focused on manufacturing innovation and helped to launch the nation's first accelerator for craft businesses. He has also served as programs director at Break Away, where he forwarded the development of shared community impact assessment tools for the service-learning sector.

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