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Report: Gaining Ground: Facilitating Technology Innovation in Human Services (PDF)

The Ash Center for Democratic Governance and Innovation at Harvard Kennedy School, Freedman Consulting, the American Public Human Services Association, and the National Governors Association are excited to present a webinar on facilitating technology innovation in public human services. As the challenges facing public human services agencies continue to grow, the potential exists for technology to serve as a powerful to tool to support well-being among the most vulnerable children and families. This webinar will illustrate the opportunities and rewards for human service agencies leveraging technology innovation, as well as highlight relevant strategies to assist would-be innovators seeking to take advantage of the opportunities provided by technology.

Presenters in this webinar will discuss the number of ways human services agencies stand to benefit by successfully leveraging technology innovation. Following information from each of the presenters there will be the opportunity for webinar attendees to pose questions to the presenters.

Accompanying this webinar is a report entitled “Gaining Ground: Facilitating Technology Innovation in Human Services.” Written by Freedman Consulting, with support from the Ford Foundation, this report details several approaches to confronting common challenges associated with adopting innovative technology to support human services agencies.


  • Linda Gibbs, Principal, Bloomberg Associates
  • Uma Ahluwalia, Director, Montgomery County Department of Health and Human Services
  • Anita Light, Executive Director, American Public Human Services Association


  • Stephen Goldsmith, Daniel Paul Professor of the Practice of Government and the director of the Innovations in American Government Program at Harvard Kennedy School