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The Ash Center at the Harvard Kennedy School, the American Public Human Services Association (APHSA), the Annie E. Casey Foundation, and Case Commons Inc. are excited to present a webinar on the role of change management in facilitating technology innovation in public human services. As demands on public human services continue to increase, technology is playing an increasingly vital role. Technological changes are also organizational changes, and effective change management is essential to ensuring that technology improvements are implemented successfully.

This webinar offered as a case study Indiana’s adoption of Management Gateway for Indiana’s Kids (MAGIK), powered by Casebook(R), as its child welfare system of record. Incubated by the Annie E. Casey Foundation, Casebook is a 21st-century child welfare information system developed by the nonprofit Case Commons.

Presenters in this webinar discussed the importance of modern information technology to the effective and innovative delivery of public-sector human services as well as the vital link between robust change management strategies and success in human services information technology projects.


  • Patrick McCarthy, President and CEO of the Annie E. Casey Foundation
  • Tracy Wareing, Executive Director of the American Public Human Services Association
  • Kathleen Feely, Founder and CEO of Case Commons, Inc. and Vice President for Innovation at the Annie E. Casey Foundation
  • Judge Jim Payne, former Director of the Indiana Department of Child Services

Moderator: Steve Goldsmith, Daniel Paul Professor of the Practice of Government and the Director of the Innovations in American Government Program at Harvard Kennedy School.