This program is a winner of the "Local Government with Best Sense of Responsibility Award."
Shenzhen is the first city in China to have developed an "Electronic Supervision System for Administrative Examination and Approval." The Shenzhen Municipal Bureau of Supervision began planning and then piloted the system in 2004. When they made it fully operational in January 2005, it included 239 administrative examination and approval transactions for 31 government sectors, During September 2005 to March 2006, the Bureau launched a second phase that further expanded the program to 38 government sectors and added 197 non-administrative examination and approval items. It also added supervision for major investment projects in 16 government sectors.
By integrating long-distance video and recording supervision with the electronic supervision platform, the real-time system is able to monitor and supervise the entire process of staff service quality and administrative examination and approval. The system includes five components:
An Early Warning System: The Administrative Measures of Shenzhen Municipality for Electronic Examination and Approval Authority automatically notifies persons in charge of staff misconduct and presents "early warnings," "yellow card warnings," and "red card warnings" when misconduct occurs.
Performance Assessment of Employees: The system assesses and ranks the performance of posts in various government departments and makes performance evaluations public on the Administrative Examination and Approval Website and presents them to the news media.
An Information Service for Citizens: Laws and regulations, updates on examination and approval actions, and complaints, etc. are available on the website.
Process Supervision: The electronic system not only addressed supervision problems; it transformed oversight from supervisory review of selected items to supervision of the entire process.
Results include increased efficiency, legitimacy, and transparency and improved service quality. Users rate the system at over 90 percent satisfaction and the complaint rate for administrative approvals dropped from 50 percent to under 3 percent.
The system received, "The Scientific and Technological Progress Award." Also, the Central Commission for Discipline Inspection of the CPC, Ministry of Supervision, Leading Group of State Council for Reforming Administrative Examination and Approval and the State Council Information Office held two national conferences to review the experiences of Shenzhen, and called on governments in other cities to learn from Shenzhen. Over 7,000 individuals in 400 delegations have visited Shenzhen to obtain first-hand information for possible replication.
Those choosing to replicate the system should:
- Expand use of the transactions in the electronic supervision system,
- Explain video surveillance to the staff working at service windows,
- Invest funds in electronic supervision, especially in underdeveloped areas,
- Draft rules and regulations that ensure efficient operation of the system,
- Continue reforms in the administrative examination and approval system, and
- Borrow ideas from the dynamic "electronic supervision system" used in law enforcement administration.