January 21, 2011
Publication:
Government Technology

When constituents serve themselves online, government agencies can offer more services at less expense  — at least that’s the theory. And it’s an appealing one in this budget-slashing era as governments impose furloughs, cut staff and reduce office hours. The next logical step, it would seem, is to give citizens incentives to skip the service counters and use e-government portals instead. Some governments do. In Virginia, for example, renewing a one-year vehicle registration online costs $1 less than renewing in person or by mail....

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