2015 Bright Idea
State of Wisconsin
Innovations in American Government Awards

The Department of Health Services has developed and implemented a new model for assisted living by incorporating internal quality improvement that leverages collaboration with the assisted living industry, a research institute, regulatory and funding agencies, and advocates. By using the same satisfaction survey, members of the coalition can evaluate their performance and compare it with peer groups and the overall collaborative. The benefits of membership include regulatory relief, insurance discounts, access to networks such as managed care, and consumer preference. The program has led to improved compliance, resident satisfaction, and quality indicators.