Authors: Winthrop Carty
June 2004
Ash Center for Democratic Governance and Innovation, Harvard Kennedy School
Citizen's Charters, initiated in the UK by Prime Minister John Major in 1991, has been adapted by national and local governments in virtually all major regions of the world as a tool to strengthen accountability and transparency. This paper examines the diversity of local adaptations of the original model in Argentina, India, Philippines, South Africa, Spain, and the US and draws a number of lessons based on these experiences. Originally published in Spanish as part of the launch of Mexico's citizen's charters initiative in June 2004 by the Government Innovation Program of the Office of the Vincente Fox Presidency.
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