2015 Bright Idea
Winners:
City of Kansas City, MO
2015
Publication:
Innovations in American Government Awards
Jurisdiction:
Missouri

Kansas City, Missouri, has redesigned its citizen survey to ensure community feedback is relevant to city departments and their operations. Survey data, collected quarterly, is now fully integrated into the city’s performance management program and shared at monthly, public KCStat meetings, where departments share their progress with the mayor, city manager, and City Council. Citizens are able to interact with these meetings through livestreaming and social media to raise their concerns directly with decision-makers.