2015 Semifinalist
Winners:
Miami-Dade County, FL
2015
Publication:
Innovations in American Government Awards
Jurisdiction:
Florida

Citizen Relationship Management (CiRM) is an open-source Semantic Web system created to support Miami-Dade County’s 311 Answer Center operations. The system was developed as a platform for case management, GIS, and problem-reporting modules that improve business processes, promote open data, and enable integration with agency applications. It launched in March 2013 when the Animal Services department began using it for case entry and dispatch, and since then all county departments have transitioned to CiRM.