portrait of Edgar Tejada

The Republic of Panama is rightly known for our newly expanded canal, being an important hub for global commerce, producing world-class athletes, and being a great place to visit. What is generally not known as widely is that we are also making tremendous progress in innovating citizen services in a variety of ways including our Citizen Services Center or 311, as non-emergency assistance... Read More

Michael Ward

In theory, data-driven government and performance management should be widespread in local government, given the abundance of technology available and the clear interest in running the most efficient and effective operations. In practice, it’s not, at least not here in Massachusetts. Public works provides a clear example. Elected officials and the public want to know about the... Read More


Each day, throughout the world, public officials and practitioners face the daunting task of creating solutions to society's most pressing problems, as they strive to improve the lives of their citizens. These dedicated public servants are under pressure to do more with increasingly limited resources, and to be more effective and efficient. Repeatedly, history has shown that continuing to... Read More