2015 Bright Idea
Winners:
Shawnee County, KS
2015
Publication:
Innovations in American Government Awards
Jurisdiction:
Kansas

AwesomeQ is an internally developed queuing system that allows members of the public to register for a place in line at our county Motor Vehicle office via an onsite kiosk, personal smartphone, or Internet-connected computer. As part of the registration, customers can also opt to be notified by text message with information about when their turn for service is about to arrive. Users of the system no longer have to stand in long lines but instead can go about their business until just shortly before they are called to the service counter.